Your Delivery
Here at Trade Furniture Company, we have our own dedicated delivery team who will plan your delivery date and time slot and contact you directly to confirm that the date and time are acceptable.
Your delivery will be within 10 working days* for in-stock items (excluding fabric beds and mattresses which are made to order) and you will receive a 2 to 3-hour time slot. On the day of your delivery, the driver can call you 30 minutes prior to delivery if requested. We deliver from 6 am and up to 8 pm Monday to Saturday. If you require a Saturday delivery then this can sometimes result in your delivery slot being beyond 10 working days*. For all standard** deliveries the driver will bring the furniture into your house and leave it boxed in a ground floor room of your choice. For all unwrap** deliveries the driver will unpack the furniture for you (and assemble where required, minimal assembly is required for dining tables and similar) in a ground floor room of your choice (we are unable take any packaging away with us due to waste transfer regulations). Drivers are supplied with disposable shoe covers to protect your carpet, please ask if required.
*The following areas may exceed the 10-working day delivery time frame: TR, PL, TQ, EX, DT, TA, BA, BN, SP, BH, SO, PO, RH, GU, TN, CT, IV, AB, DD, PH, FK, KY, LL and including all surcharge areas (surcharges still apply during promotional free delivery offers). As mattresses are handmade to order, any orders received which include a mattress are excluded from the 10-working day delivery promise.
Orders placed between the 10th of December and 31st of December are excluded from the 10-working day delivery promise, though we will continue to deliver right up until Christmas Eve we cannot guarantee pre Christmas delivery for any order placed after 10th December. Our warehouse closes on the last working day before Christmas until after the New Year bank holiday so no deliveries will take place during this period. The sales team will be available right through this period for customer support.
**There are two choices of delivery at the time of checkout, standard or unwrap and these are priced accordingly, please note that where standard delivery only is selected the driver will leave the furniture boxed, please check your e-mails including junk/spam boxes as we do send a delivery guide via e-mail to advise on safe unpacking of your furniture.
Our highly trained drivers work on their own so we can continue to provide an excellent delivery service at the lowest possible price so delivery is to a ground floor room only. All items needing assembly such as dining tables will be fully assembled by the driver in a ground floor room of your choice where the unwrap** delivery service is selected at checkout; the driver is able to assemble beds for you at the time of delivery in a room other than at ground floor level however as the drivers are not insured for any deliveries not on the ground floor you will be asked to sign a disclaimer prior to the driver entering any other area of your property.
Where standard** delivery has been selected the driver will leave the furniture boxed in a ground floor room of your choice and will be able to offer advice on the assembly where required. If you have any issues or need help following delivery, please contact us.
If you live in a flat, delivery will be to the ground floor of your flat unless there are access difficulties preventing us from reaching your flat in which case, we may only be able to deliver to the main entrance.
Please remember it is your responsibility to make sure there are no access or space restrictions at the time of your delivery. It is important to make sure you measure the designated area and access ways for your new furniture. All of our products will be delivered to you packaged and we would ask you to allow for this. Please also consider skirting boards, staircases and doorways when measuring up.
Our Liability
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any case beyond our control.
If you have any questions regarding your delivery do not hesitate to
email us and a member of our team will get back to you.
Please note we only deliver to mainland UK and only deliver to the following areas using an external courier. Usual delivery cost to the following areas via external courier per pallet will not be calculated at the basket.
Isle of Wight
Estimate per Pallet = £132
Isle of Man
Estimate per Pallet = £186
Isles of Scilly
Please contact us for an individual quote
If you select and receive the unwrap** delivery service please inspect your furniture once unpacked and please take the time to check that you are happy with it before signing the delivery note as cosmetic damage cannot be rectified following delivery, this does not affect your statutory rights. In the rare event of a problem please make the driver aware and he will comment on the delivery note for the customer service team to follow up.
If you select the standard** delivery service and experience a problem at the time of delivery please make the driver aware and he will comment on the delivery note for the customer service team to follow up. If you notice an issue following delivery, please notify us within 48 hours of any defects or issues following delivery and we will come back to you with a resolution.
Trade Furniture cannot be held responsible for damage that occurs due to mishandling of the furniture during unpacking and/or moving within your property.